A common reason for not receiving email notifications from HRStop could be that your email address has been added to the Suppression List. This list includes email IDs that have previously bounced, either due to non-existence (hard bounce) or rejection by the mail server (soft bounce). Once an email address is added to the suppression list, no further emails are sent to that address.
In this guide, you can check your company’s suppression list and manage email addresses if necessary.
Steps to Check and Manage the Suppression List
- Access the Control Panel:
- Navigate to the Control Panel and go to Settings.
- Go to Notifications:
- Under the Settings menu, select Notifications.
- View the Suppression List:
- On the Notifications page, look to the top-right corner for the Suppression List option and click on it.
- You will see a list of email addresses that have been added to the suppression list.
- Delete Emails from the Suppression List (if necessary):
- If you need to remove an email address from the list, click on the Delete option next to the relevant entry.
- If you do not see this option, it means there are no email addresses currently on the suppression list.
Conclusion
Managing the suppression list is key to ensuring effective email communication. By following the steps above, you can easily check and remove incorrectly added email addresses. If an address repeatedly bounces, verify it to ensure future notifications are delivered.